POLICIES

by booking an appointment with us, you are agreeing to the following policies

BOOKINGS

ALL BOOKINGS ARE DONE ONLINE AND REQUIRE A CREDIT CARD TO BE ENTERED TO RESERVE YOUR APPOINTMENT. ANY PHONE/TEXT INQUIRIES WILL BE DIRECTED TO OUR ONLINE BOOKING. WE OFFER 24/7 ONLINE BOOKING THAT SHOWS OUR MOST UP TO DATE AVAILABILITY. 

CANCELLATION POLICY

WE ASK THAT A 4 HOUR NOTICE IS GIVEN IF YOU NEED TO CANCEL YOUR APPOINTMENT FOR ANY REASON. CANCELLATIONS OCCURRING WITHIN 4 HOURS OF THE SCHEDULED APPOINTMENT TIME AND NO SHOWS WILL BE CHARGED 100% OF THE SERVICE FEE. 

TO CANCEL/RESCHEDULE, CLICK THE "CANCEL/RESCHEDULE" BUTTON FOUND ON THE BOTTOM OF YOUR CONFIRMATION OR REMINDER EMAIL. YOU MAY ALSO TEXT (415) 737-9890 TO CANCEL. YOUR APPOINTMENT HAS NOT BEEN SUCCESSFULLY CANCELLED UNLESS YOU RECEIVE A CANCELLATION CONFIRMATION EMAIL.

PLEASE ARRIVE ON TIME

APPOINTMENTS ARE SCHEDULED BACK TO BACK. IF YOU ARE 10+ MINUTES LATE, WE HAVE THE RIGHT NOT TO PROVIDE SERVICE OR SHORTEN YOUR SERVICE. PLEASE BE RESPECTFUL OF OTHERS AND OUR TIME- PLAN AHEAD AND GIVE YOURSELF PLENTY OF TIME (TRAFFIC, PARKING etc). IF YOU ARE RUNNING LATE, A COURTESY TEXT IS ALWAYS APPRECIATED.

MALE CLIENTS

WE ONLY TAN MALE CLIENTS THAT ARE REFERRED TO US BY EXISTING CLIENTS. ALL MALE CLIENTS ARE REQUIRED TO WEAR A BOTTOM, NO EXCEPTIONS. WE HAVE THE RIGHT TO REFUSE SERVICE.

MINORS

ALL CLIENTS UNDER 18 WILL NEED A PARENT/GUARDIAN SIGNATURE BEFORE ANY SERVICE.

GIFT CERTIFICATES

SPRAY TAN AND SKINCARE GIFT CERTIFICATES ARE REDEEMABLE FOR SERVICES ONLY, NOT RETAIL. WE ARE NOT RESPONSIBLE FOR ANY LOST/STOLEN GIFT CERTIFICATES. GIFT CERTIFICATES OR NON-REFUNDABLE AND NOT REDEEMABLE FOR CASH. MUST BE PRESENTED AT THE TIME OF SERVICE. 

REFUNDS

ALL SERVICES, TAN PACKAGES, AND RETAIL ITEMS ARE FINAL SALE, NO REFUNDS